Terms and conditions of sale
Article 1 – Preamble and definitions
These detailed terms and conditions of sale below (the “General Conditions” are applicable to any consultation and/or order made via:
website www.tj-tresors.com and its derivative addresses (“the seller”),
The main activity of the site Tj-tresors.com is the sale of leather goods on the site www.tj-tresors.com.
Article 2 – Subject
The purpose of these conditions is to define the sales regime and the rights that flow from it, including:
The organization of the legal relationship between the site and the client;
Conditions of sale between seller and customer (comman,delivery, etc.).
Article 3 – How to control
To place their order, the customer has the following means:
Via the Internet, the www.tj-tresors.com website is accessible 24/7;
The data provided by the customer and recorded by the seller at the time of registration and order is proof of the transactions between the seller and the customer. After the customer validates the order, the seller will send him a confirmation email to let him know that the order has been registered.
It is specified that the seller reserves the right to refuse, execute a delivery or honour an order in cases where the customer has not paid a previous order in whole or in part, or in cases where a payment dispute remains.
Article 4 – Price
Prices listed on the tj-tresors.com website are expressed in Euros, all taxes included (TTC) excluding delivery fees. Delivery costs vary depending on the customer’s delivery address and the weight of the goods ordered. Delivery costs are specified in the basket and confirmed when the order is validated; they are charged at the end of the order and are added to the price of the goods ordered.
The seller reserves the right to change its prices at any time, however, the products will be charged on the basis of the rates in effect at the time of registration of the order subject to availability on that date.
For orders for countries outside the European Union, a customs or tax charge will be charged at the time of delivery and will be paid by the buyer.
Article 5 – Property reserve and risk
The seller retains ownership of the goods sold until the actual payment of the total main price and accessories. Failure to pay may result in the property claim.
These provisions do not prevent the transfer to the customer, upon delivery, of the risk of loss and deterioration of the purchased goods and the damage they could cause.
Article 6 – Product availability
The customer already takes note and accepts that the seller will honor his order within the limits of his available stocks and those of his partners and suppliers.
The seller will make every effort to process all orders.
As part of the flash sale, customers can only order the products for sale for the duration of the flash sale displayed in real time on the site, and within the limit of available stocks.
After the flash sale of a product and/or if the product is unavailable, it will no longer be offered for sale.
In the event of a product’s unavailability after the order has been validated and the sale closed, the seller will inform the customer by email or phone of the partial delivery of his order or the cancellation of the order.
If necessary, the seller will offer the customer the refund of the sums actually debited by bank transfer.
Article 7 – Product Information
The seller strives to present all the essential characteristics of the products put online, thanks in particular to the technical descriptions of partners and suppliers and photographs and/or videos of the products, within the limits of the technique and according to the best standards of the market.
Note that for security reasons, the products are not stored at head office but rather in a secure depot located in Europe.
Article 8 – Secure payment
In the case of a payment by payment card, the customer’s order will only be validated after debit of the account made on authorization from the payment centers concerned.
If the customer’s order is not allowed to fail, it cannot be taken into account.
Online payment card payment is made via the “3D-Secure” security system, which encrypts the customer’s bank details when they are transmitted over the network.
In case of unpaid payments for any reason, an out-of-court lump sum payment of 15 Euros will be required by the seller in addition to the amount of the invoice, plus the debit charges charged by the seller’s bank.
If the amicable recovery fails within 10 days of the first letter of a recovery request, whether recommended or by simple letter. The recovery will be done through litigation.
The litigation costs that the collection company would charge directly to the client are in addition to the out-of-court lump sum award.
Tj-tresors.com accepts payments for bank cards such as VISA, MASTERCARD and AMEX.
A. By credit card with Paypal
Paypal accepts the following bank cards:
Visa, MasterCard, American Express, Cofinoga, Aurora, Maestro, Privilege, 4 stars…
This payment solution protects your banking information with the best systems on the market and enhances security against fraud.
Your bank details are not shared with us.
The Tj-tresors.com website does not have access to your credit card number.
All transactions are 100% secure with 3D-Secure (Verified by VISA, MasterCard SecureCode™). It is a system used to verify the identity of the customer before he finalizes his purchase online, and that helps merchants reduce their online fraud.
With 3D-Secure, customers are redirected to a page designed by their bank, where they are asked to enter an additional password/personal code before their payment is validated.
B. By bank transfer
Payment by bank transfer is 100% secure.
To pay by bank transfer please send your request to: email@example.com
If you choose this method of payment our bank details will be sent to you after the validation of your order.
You must make the bank transfer on the day of your order and send us a copy of the confirmation of the bank transfer made within a maximum of 24 hours so that we can prepare your order as quickly as possible.
If the confirmation of the bank transfer has not reached us within 24 hours your order will be automatically cancelled.
Your order will be shipped as soon as we receive your payment in our bank account.
C. Terms payment in multiple times
Payment in several times with Alma.
If you pay for your order multiple times, you agree to Alma’s customer terms and conditions. Alma’s special conditions for TJ TRESORS customers.
This payment is reserved exclusively for individuals whose home address is located in metropolitan France or in the DOM for all purchases between 100 and 2000 euros exclusively with the accepted Visa / MasterCard payment cards.
This service is offered after validating your cart by simple payment by bank card at no cost, and to send by email the following proofs: copy of the ID and proof of the residence less than 3 months.
We offer you to benefit from a payment facility in several times with our partner Alma: in 2 or 3 times with your credit card, visa, mastercard. This payment in 3 or 4 times is available for any order over $100 and up to a maximum of €2000. To date, the Alma solution is only available to customers with a credit card issued in France – both “classic” consumer bank cards, and business cards.
In accordance with Article L.121-20-12 of the Consumer Code, after acceptance of this contract, you can re-enter your commitment by simple mail or letter in recommended (retraction slip “Payment in several times without charge” within 14 days free from the date of your order.
In the event of a retraction, the sale for which you have requested payment in several times without charge is resolved, unless the seller offers you another means of payment.
If the sale is resolved, the seller will refund the total amount you paid for the payment in several times without charge within 30 days of the return of the goods for sale.
Under no circumstances does the exercise of this right of withdrawal result in a record in a file.
Article 9 – Delivery
Delivery is by means of transport and carrier considered by the seller as the most suitable for the object ordered and delivered.
Delivery time in France / Europe: 3 to 5 working days
Delivery time in DOM and the rest of the world: 6 to 10 working days
The customer is required to verify the completeness, veracity of the information he provides to the seller during the order and in particular the delivery address.
Customers will need to measure access to their home to confirm to the carrier their accessibility to the product ordered.
In the event of false information, or erroneous actions by the customer, the additional costs associated with elevator rental, storage, return of goods or additional delivery will be borne exclusively by the customer.
In general, the inability of carriers to deliver products on the agreed date and schedule, in the event of the customer’s absence or delay, or lack of information on the need for a specific means of delivery, may result in the payment of additional delivery charges to be charged by the seller.
The customer is required to verify the completeness, veracity of the information he provides to the seller during the order and in particular the delivery address.
The customer is responsible for the information he provided when he registered and ordered.
the seller cannot be held responsible for any typing errors that could result in delivery errors and/or the customer’s failure to comply with the delivery conditions and appointments he has set with the carrier.
Any irresistible, unpredictable and beyond the control of the parties, especially in the event of a total or partial strike by the carriers, and natural disasters such as floods or fires, are considered fortuitous or force majeure of responsibility.
The shipment of products can only be carried out in the French metropolitan area, throughout Europe and in the DOMs and in Canada and the United States.
For other destinations, please contact: firstname.lastname@example.org
If the customer wishes to postpone the delivery date (only for serious reasons), the customer will have to inform the seller by email at: email@example.com.
In the event of a complaint of any defects or signs of deterioration of the product (damage, product missing in the delivery note, damaged parcel, broken products, etc.), the customer will have to act on his observations on the delivery order and confirm them by email by transmitting the proof (in the form of visible photos) to the following address: firstname.lastname@example.org
Apart from cases of hidden defects, no claim or reservation will be admitted, after receipt of the products by the customer, if the customer has not complied with the detailed procedure above.
In the event of exceeding the delivery date of the property exceeding 7 working days, in the absence of force majeure, in accordance with articles L114-1 and L121-20-3 of the Consumer Code, the customer has the opportunity to denounce the contract by letter recommended with acknowledgement.
The contract is considered broken as soon as the seller receives the letter by which the customer informs him of his decision.
It is specified that only cancellations sent by RAR letter no later than 60 working days after the expiry of the scheduled time or delivery date, and received before the delivery of the affected products, will be taken into account by the seller.
The sums paid to the order will then be returned to the customer.
It is recalled that the delivery time can be extended, i.e. between 10 and 14 weeks, in case of the sale of a second stock of products, in the context of a flash sale as stipulated in Article 1 of these.
In any case, the customer will be informed of the delivery time when validating his order.
Article 10 – Withdrawal and refund
In accordance with Article L 121-20 of the Consumer Code, the customer has a withdrawal period of 14 free days from the delivery of the product, allowing him to cancel his order and return the product at his own expense, accompanied by his invoice and the return voucher rigorously completed and signed.
These latter provisions do not apply to any order made by the customer for a custom-made product ordered online and/or manufactured to the customer’s specifications and/or customized, or which, by its nature, cannot be res submitted or is likely to deteriorate.
Assuming the return of the goods covered in paragraph 1 of this article, the customer is required to bear the risks of transportation.
Any retraction should be reported to the seller by email at: email@example.com
These fees for sending the recommended letter can be refunded upon request by sending proof of the transport paid to: firstname.lastname@example.org
The seller will then contact the customer by email to arrange the return of the products and a return number will then be assigned to the customer.
All products without warranty stamps, used and incomplete will not be accepted.
The return procedure will have to be followed by the customer.
No return will be accepted if the notification procedure has not been followed.
Only new and complete products (accessories, notices if applicable) will be accepted in their original packaging.
If the goods received are defective
You have 14 days to receive your order to report it to us by email from the contact page after this time no refund will be made.
To get a refund if the goods are defective, just send us an email:
Enter your first name
Send a photo that clearly shows the defect
Include product reference
Please indicate the date of purchase indicated in your invoice
If the goods received do not meet your expectations
You have 14 days to receive your order to report it to us by email from the page. After this time no refund will be made.
To get a refund if the goods do not meet your expectations, you simply return the product or products in their original packaging and original condition with a copy of the invoice inside the package by choosing the carrier of your choice (return fees are your responsibility).
Any product that has been damaged by the customer, or whose original packaging has been damaged in conditions beyond its mere opening, will not be refunded or partially refunded.
The time frames mentioned above run from the day the order is received.
This legal right of withdrawal is exercised without penalty, with the exception of postage.
The legal guarantee (Article 1641 of the Civil Code) does not apply to the repair of damages resulting from a cause outside the product or by the customer.
In case of refund, the customer is reimbursed by bank transfer. The terms of repayment are at the seller’s discretion.
Returns remain at the customer’s expense and risk.
This is why the seller advises his client to take out specific insurance from the carrier on the market value of the products. It is necessary that the customer can protect against any case of deterioration or looting or loss of products by the carrier.
Article 11 – Guarantee
Products (excluding consumables) are guaranteed against any defects of compliance and defects hidden under the conditions of the consumer code and the civil code.
The customer will have to report defects and defects to the seller as soon as they appear, by sending photographs to: email@example.com
The seller’s liability is limited to the price of defective or non-compliant products, and in general, regardless of the cause or form of the action concerned; the seller may not be required to repair indirect damage or other financial damage suffered by the customer or a third party.
The choice and purchase of a product by the customer is under its sole responsibility. Therefore, the total or partial impossibility of using the products in particular because of the incompatibility of the equipment will not give rise to any compensation, reimbursement or questioning of the seller’s liability, except in case of proven hidden defect, non-compliance, default or exercise of the right of withdrawal provided by the consumer code.
When on the order module you validate your purchase, you declare that you accept its contents as well as the general terms of sale of the seller which are governed by French law and can be changed at any time without notice.
Article 12 – Computer law and freedoms
In accordance with the French “Computers and Freedoms” Act No. 78-17 of January 6, 1978, the customer has the right to access and correct the data concerning him and can exercise this right by sending an email to the following address: firstname.lastname@example.org
You may also, for legitimate reasons, object to the processing of your data.
Depending on the customer’s selection when creating or changing their account, they are likely to receive offers from the tj-tresors.com site.
If he no longer wishes to do so, he can, at any time, request it from the seller via his customer space or by writing to the address above.
The seller informs its customers that this automated processing of information, including the management of users’ email addresses, has been reported to the CNIL.
The seller undertakes not to disclose the data to other people, to take all security measures, including hardware, to ensure the retention and integrity of the data processed.
Article 13 – Dispute Settlement and Disvisibility of Clauses
These General Terms of Sale will be executed and interpreted in accordance with French law.
The parties will seek, before any dispute, any dispute of any kind or dispute relating to the formation or execution of the order, even in the case of a warranty appeal or plurality of defendants, will be in the absence of an amicable agreement of the exclusive jurisdiction of the Courts of the jurisdiction of which the seller’s head office is located.
The fact that a clause in the terms of sale becomes null, inoperative, null, illegal or unenforceable as a result of a law, regulation or as a result of a final decision of a competent court will not call into question the validity, legality, and applicability of the other stipulations of these terms and conditions of sale and will not relieve the client of the performance of his contractual obligations.
Article 14 – Cookies
You have the right to access, delete and modify personal data provided through cookies (more information on the CNIL website). You can also block cookies by activating your browser settings that allow you to refuse all or part of the cookies. However, if you choose to block all cookies (including essential cookies), you will no longer be able to access several essential features of Tj-tresors.com.